TeamsWork Community

Five years ago, Ticketing as a Service launched as a helpdesk solution built natively inside Microsoft Teams. Since then it has grown into a Microsoft 365 Certified app used by IT, HR, and customer support teams across organisations of all sizes.

Thank you to everyone who has been part of the journey, whether you joined early or just recently. It genuinely means a lot.

Here's to more to come! 🎉

You can now start a dedicated Teams chat directly from any sales record in CRM as a Service. Add your teammates as chat participants, start the chat, and it appears in Teams as a thread dedicated to that opportunity. No switching between apps — replies from Teams and from the CRM both land in the same thread in real time.

Has anyone had a chance to try it yet? Would love to hear what you think!