Linking 2 Tickets and Adding an Hyperlink to a Ticket in Microsoft Teams Ticketing by TeamsWork
Bijgewerkt op: 9 okt
Linking two tickets in TeamsWork Ticketing as a Service lets you move between related tickets. This tutorial also shows how to add a hyperlink to a ticket. You may need this when two tickets are about the same issue, or when a ticket needs a reference to a web page. A link lets you open the related ticket or page directly from the ticket you are working on.
You can link them in two ways:
Read this blog to learn about how to attach files and add screenshots to a ticket.
Link two tickets as an attachment
Use this option to attach the related ticket to the ticket you are working on. Follow these steps:
Open the ticket you want to add the link to.
Open the attachment option in the ticket.
Select the related ticket.
Save the ticket.
Open the linked ticket from the attachments to go to it
Tip : Add a short label before the URL, for example "Related ticket:", so others know why the link is there.
Use this option to add the URL of the related ticket to the description of the ticket you are working on. Follow these steps:
Link two tickets from pasting URL directly in the ticket description
Open the related ticket and copy its URL.
Open the ticket you want to add the link to.
Paste the URL in the ticket description.
Save the ticket.
Adding a hyperlink to a ticket
See also how to add a hyperlink to a ticket. This hyperlink can be any URL.
We hope you find this post helpful in enhancing your efficiency and productivity.