Automatic Tickets List Refresh feature in Ticketing as a Service
Bijgewerkt op: 8 okt
The Automatic Tickets List Refresh feature optimizes ticket management by keeping information updated in near real-time. Users can now configure the refresh frequency for their tickets list, ensuring they see the most recent ticket status without manually refreshing. This feature is a game-changer for agents using our Microsoft Teams-based ticketing solution, as it improves efficiency, reduces delays, and enhances service response times.
How to configure the automatic tickets list refresh
To enable the Automatic Tickets List Refresh, follow these steps:
Click the Gear Icon: Open the Ticket list configuration panel by clicking the gear icon located at the top right of Tickets list interface.
Enable Automatic Refresh: In the configuration panel, locate the Automatically Refresh List option and toggle it to enable.
Select Refresh Frequency: Choose your preferred refresh frequency from the dropdown options (e.g., every 5, 10, or 15 minutes).
And that's it! 🎉
With these simple steps, you’re all set. Your tickets list will now refresh automatically at your chosen interval, keeping you effortlessly in sync with the latest updates. Enjoy the improved efficiency and never miss an important update again!
For seamless update tracking, Ticketing as a Service also features a visual badge on tickets with unseen updates, highlighting changes that require your attention. Learn more about the Unread Updates Notification feature.
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