Forum Posts

Alex (TeamsWork)
Aug 31, 2022
In News / How To
Hi All, Navigating from files, to chat, to Team / channel can sometime be cumbersome. If you often have to access Ticketing / Checklist App, then you definitely should Pop out ticketing tabulation (click on down arrow next to the ticketing tab) This will open the ticketing / checklist tabulation in an independent window from your main Teams Window, making it always available! Have a good day. Marc.
Pop out Ticketing / Checklist Tabulation content media
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Alex (TeamsWork)
Aug 22, 2022
In I need Help
Hi All, Some of you experiencing issues during the authentication process. After login, the "Authentication in progress" message displayed and nothing is happening. We believe this issue is related to the Teams configuration on your computer. To confirm this assumption, you could try: Web version of Teams and see if you face same issue Connecting on Teams desktop from another computer If it works on the other case, please clear your Teams cache following below Microsoft procedure and try again: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache If the problem still appear, please contact us using this form. TeamsWork team
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Alex (TeamsWork)
Jul 15, 2022
In News / How To
Hi All, In a previous How To, I explained 3 ways to attach files and add screenshot to a ticket. I am quite enthusiastic to share that you can now link 2 tickets and add an hyperlink to a ticket. Linking 2 tickets Please see the video on how to link 2 tickets and navigate between them. Adding an hyperlink to a ticket See also how to add an hyperlink to a ticket. This hyperlink could be any URL.
Linking 2 tickets and adding an hyperlink to a ticket content media
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Alex (TeamsWork)
Jul 15, 2022
In News / How To
Hi All, As you may know, We, at TeamsWork, aim to craft an app that is not only useful, but also user friendly. I would like to describe the various options to upload files and add screenshot 3 ways to upload files Well, the first way, is quite common, you click on the Add Attachment button, select the file(s) you want to upload in the explorer 2nd option is to select the file(s) in your explorer and drag them directly in the drop area in the ticket 3rd option is to copy the file(s) from your explorer and after selecting ticketing form, do a paste action [CTRL+V] Add a screenshot Adding a screenshot to an application can be a pain. Take a screenshot, save it to a file, open your app, search for your screenshot, and then upload it. Here is how we believe it should be done: Take a screenshot, select the ticketing form, paste your image and name it. Et voila!!! Hope you enjoy this How To Have a great day! Marc
3 ways to upload files and add screenshot content media
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Alex (TeamsWork)
Jul 05, 2022
In News / How To
Hi All, Few customers raised these questions to me: a) How do I test Ticketing App? b) How do I rollout into production? Since it would be valuable for many, I wrote this how to. How do I test Ticketing App? There are couple of ways for you to test ticketing App. Simplest option would be to create a Test Teams, add a ticketing instance, then configure your ticketing instance (add departments, categories, Tags, Teams Owners and Teams members) and you are ready to go for testing. Once you have finish testing it, you can remove the Teams. How do I rollout into production? “Rolling out” to production would only be a matter of adding a Ticketing instance in channel use by your teams. Herebelow is an example of deployment: We deploy a ticketing instance for the HR team so they can manage all employees requests Legal as also is own ticketing instance to manage all requests to draft contracts IT has 2 instances. One being "public" so any employees can raise a request to IT Support team. 2nd ticketing instance is in a private channel and only IT team can access it. this could be used to manage a software development project. We also create another ticketing instance (project Arthemis), in a Teams that has guest users. As you can see, there are numerous ways on how to deploy Ticketing app. Use our contact form if you need assistance or have question about our App. Have a great day!
Ticketing App Deployment Strategy content media
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Alex (TeamsWork)
May 22, 2022
In News / How To
Hi, The Assignee list is equivalent to the Teams Owner list in Teams. So simply add new Teams Owners in this Teams / Channel, to build your assignee list in Ticketing App. We made this choice so that you do not have to administrate a user list in addition to your Teams members and Teams owners list. Note that if you just added a new Teams Owners, you might need to log out / log in again so that the Assignee list is being updated. Have a great day! Alex, TeamsWork Support
How To - Build your Assignee list content media
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Alex (TeamsWork)
May 21, 2022
In News / How To
Hi all, Receiving notifications in Teams is one of the key benefits of using Ticketing App vs using a tool outside of Teams. For every change done on a ticket (status change, comment, etc.), a notification is triggered in the Chat. Both Requestor and Assignee will receive notifications following these rules: - if action is done by Assignee, Requestor will receive a notification, and vice versa - if action is done by Requestor, Assignee will receive a notification - if, as a Teams Owner, you create a ticket on behalf of someone and assign to it to someone else, both Assignee and Requestor will receive a notification. Same - if a Teams Owner updates a ticket, both Assignee and Requestor will receive a notification. Exception is that you will not receive a notification if you are the one performing the action. Ex: if you create a ticket and you are the requestor and the assignee, you will not receive a notification. Check below video to see chat notification in action. Have a great day! Alex
How To - Notifications explained content media
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Alex (TeamsWork)
May 18, 2022
In News / How To
Hi All, To uninstall an App, click on the ellipsis (3 dots), search our App and click "Uninstall" in the menu. We value your feedbacks. If our application was not up to your expectation, please let us know what were the missing features in our contact form. Have a great day. Support team
How To - Uninstall Ticketing App content media
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Alex (TeamsWork)
May 11, 2022
In News / How To
Hi all, Another hidden feature that could improve the service provided to your internal customers. Imagine a user is coming to your desk and is sharing about an issue. You could ask him to create a ticket himself, but you could also capture this ticket on his behalf, and here is how. As Teams Owner, you have the capability to capture a ticket on his someone else behalf by simply changing the requestor name
How To - Create a ticket on behalf of another employee content media
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Alex (TeamsWork)
May 05, 2022
In News / How To
Hi All, We will share how we, at TeamsWork, are using Ticketing App as a Bug Tracking and as a Release management tool 1) Add a Ticketing Instance Add a new Ticketing Instance in a channel. Let's name our tabulation "Tickets" Keep in mind that later on, all employees entitle to raise a bug / raise a change request must be able to access this channel. 2) Configure your Ticketing Instance In the setting area: Department: add all departments in your company: IT, Sales, Marketing, Procurement, etc. Category: You could list components of your software: Chatbot, Form, List, Setting Tags: a first tag category could be the type of tickets, ex: Bug, Change Request. A second category could be the sprint number or release number, ex: Backlog, V1.0, V1.1. Other category could be Story Points, etc. Thanks to the tag and tag category, you can create ticket categories that match your need 3) Add the development team and employees in your Teams Add the development team that would handle ticket as a Team Owners in your channel. Teams Owners appear in the assignee list. Add all employees that could raise a bug or submit a change request as a Team Members in your channel. 4) Change Management Proper change management activities would include: - (Over)communication of the new procedure to all employees, in Teams obviously - Training of the key representative employees et Voila! Your new support organization is ready to go. Click here and check our Getting Started page for a video explanation. If you have any question, raise it in the Forum or drop us a line on our contact form.
How To - Configure Ticketing as Bug Tracking and as Release management tool content media
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Alex (TeamsWork)
May 03, 2022
In News / How To
Hi All, Today, I will explain how to leverage an hidden gem feature from Teams: Guest user. Whether you invite your external customers as a guest in your tenant or not, using Ticketing App will help you track all your customers requests. By giving them access to your Ticketing instance, it will provide direct communication with the support team and real time notification, which in return will speed-up the ticket resolution. You can invite users outside of your organization as a Guest in your Tenant following below Microsoft guide. This might need some configuration from your Teams Administrator. Once you have invited your guests in your tenant, they can directly raise request on the Ticketing instance you have created, no additional configuration required. Enjoy!
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Alex (TeamsWork)
May 03, 2022
In News / How To
Hi All, While this How To could apply to any department, we will illustrate our case using an HR department who wish to provide a better service to the rest of the employees. 1) Add a Ticketing Instance Add a new Ticketing Instance in a channel. Let's name our tabulation "Ticketing" Keep in mind that later on, all employees should get access to this channel. 2) Configure your Ticketing Instance In the setting area: Department: add all departments in your company: IT, Sales, Marketing, Procurement, etc. Category: add categories, for instance: Payroll, Cash Advance, Medical Benefits, Annual Leaves, Sick Leaves, etc. Tags: create additional categories for your tickets, for instance: Support, Information, Issue, etc. 3) Add the support team members and employees in your Teams Add HR employees that would handle ticket as a Team Owners in your channel. Teams Owners appear in the assignee list. Add all employees that could raise a ticket as a Team Members in your channel. 4) Change Management Proper change management activities would include: - (Over)communication of the new procedure to all employees, in Teams obviously - Training of the key representative employees et Voila! Your new support organization is ready to go. Click here and check our Getting Started page for a video explanation. If you have any question, raise it in the Forum or drop us a line on our contact form.
How To - Configure an HR Support using Ticking As A Service content media
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Alex (TeamsWork)
May 03, 2022
In News / How To
May 5 2022 Check our launching video!
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Alex (TeamsWork)
May 03, 2022
In News / How To
May 11, 2022, TeamsWork announced the availability of Ticketing As A Service on cloud marketplace providing tailored-line-of-business solutions. Ticketing As A Service allows you to boost your company's efficiency and productivity by handling your service desk incidents and request through Microsoft Teams. Unlike mainly apps and web-based tools, Ticketing As A Service has been designed from inception to work within Microsoft Teams and take advantage of the benefits of that platform. "We built this App because we could not find a satisfying solution in the market. It has been quite a journey, but we are finally excited to release a beautifully crafted Ticketing App for all Microsoft Teams users" - said Sang, TeamsWork. The AppSource Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The AppSource Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use. Learn more about Ticketing As A Service on this page on Microsoft AppSource ​About TeamsWork Part of Kitameraki company, a Certified Microsoft Partner, TeamsWork focuses solely on developing Productivity Apps for Microsoft Teams. We build Beautifully designed solution that enable secure remote workspace, allow high velocity collaboration, reduce costs, and manage risk. We create budget-friendly apps so that any company, including small and medium enterprises can afford and use them without trade-offs. Happy users + Happy CIO + Happy CFO :)
Ticketing As A Service for Microsoft Teams Now Available on Microsoft App Source content media
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Alex (TeamsWork)

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