Hi All,
It may occur that you do not want certain individuals to view or edit specific fields in the ticket form. This is why you have the option to configure user permissions, allowing only selected individuals to have access to these fields.
To learn more about user permissions, you can either review the key points below or watch this video for a more detailed explanation.
How to configure the user permission
Navigate to the Settings area and select the "User Permission" tab. A permission defines who has the ability to view or edit the field.
List of available user permissions are listed here:
Everybody Can Edit
Default setting where everyone can view and edit the field's content.
Assignee Private Field
Requestors won't be able to view the content of this field.
Assignee Cannot Edit
After the ticket has been created, assignees will not have the ability to change the content of this field.
Requestor Cannot Edit
After the ticket has been created, requestors will not have the ability to change the content of this field.
Requestor & Assignee Cannot Edit
After the ticket has been created, both requestors and assignees will not have the ability to change the content of this field. However, a Ticket owner can still modify the field's content.
Nobody Can Edit
After the ticket has been created, requestors, assignees, and ticketing owners will not have the ability to change the content of this field.
Requestor Read-Only
Requestors cannot edit the content of this field, including during ticket creation.
We hope you found this post on configuring user permissions helpful, and please don't hesitate to contact us if you require further assistance with setting up user permissions.