Receiving notifications in Teams is one of the key benefits of using Ticketing App vs using a tool outside of Teams.
For every change done on a ticket (status change, comment, etc.), a notification is triggered in the Chat.
Both Requestor and Assignee will receive notifications following these rules:
- if action is done by Assignee, Requestor will receive a notification, and vice versa
- if action is done by Requestor, Assignee will receive a notification
- if, as a Teams Owner, you create a ticket on behalf of someone and assign to it to someone else, both Assignee and Requestor will receive a notification. Same
- if a Teams Owner updates a ticket, both Assignee and Requestor will receive a notification.
Exception is that you will not receive a notification if you are the one performing the action.
Ex: if you create a ticket and you are the requestor and the assignee, you will not receive a notification.
Check below video to see chat notification in action.
Have a great day!